At ZH88, we take the protection of your personal information seriously. This Privacy Policy explains in plain language what data we collect when you use our sports betting and casino platform, why we collect it, and exactly how it is used and protected. No jargon, no surprises.
Quick note: By registering on ZH88 and using our platform, you agree to the data practices described in this policy. If you have questions at any time, our support team is available 24/7 via live chat in your account.
Before you read the full policy below, here are the six core commitments we make to every ZH88 player regarding your personal data.
We only collect the data that is genuinely necessary to operate your account, process your PKR transactions, and comply with our operational obligations. We do not collect data for the sake of it.
ZH88 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used only to provide and improve our platform services.
All personal data stored by ZH88 is protected using industry-standard encryption. Payment data — including JazzCash and Easypaisa transaction records — is processed through secured, encrypted channels.
We only share your data with trusted partners who are essential to our operations — such as payment processors and identity verification providers. All such partners are bound by strict confidentiality obligations.
You have the right to access, correct, and request deletion of the personal data we hold about you. These are not token gestures — we have a process in place to handle such requests promptly and professionally.
We may send you promotions about cricket betting, PSL specials, casino offers, and bonuses — but only if you have opted in. You can withdraw your marketing consent at any time through your account settings.
This Privacy Policy applies to all users of the ZH88 online sports betting and casino platform, accessible at zh88.bz. It covers all services provided by ZH88 including Sports Betting (cricket, PSL, football, Esports, and other sports), Live Casino, Casino Slots, Game Lobby, and all associated account management features.
By creating a ZH88 account and using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices it describes. If you do not agree with how we handle personal data, please do not register or continue using our services.
This policy is written in plain English aimed at our Pakistani players. We have avoided legal boilerplate wherever possible. If something is not clear, please reach out to our support team — they will explain it in a way that actually makes sense.
ZH88 collects personal data at different points during your use of the platform. Here is a straightforward breakdown of the categories of data we collect and when:
| Data Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, chosen username | At account creation |
| Verification Data | Government-issued ID (CNIC), proof of address, selfie or photo for identity check | Before first withdrawal or when requested |
| Financial Data | Deposit and withdrawal history, PKR transaction amounts, payment method identifiers (JazzCash, Easypaisa, Raast, bank account) | When you make a deposit or request a withdrawal |
| Betting & Gaming Activity | Bet history, casino game sessions, wagering patterns, PSL or cricket betting records | Continuously during platform use |
| Device & Technical Data | IP address, browser type, device model, operating system, session timestamps | Automatically when you access the platform |
| Communication Data | Live chat transcripts, support emails, feedback submitted to ZH88 | When you contact support |
| Marketing Preferences | Opt-in or opt-out status for promotional emails and notifications | At registration and when updated in your account |
We do not collect your full payment card numbers. Card processing is handled entirely by our payment partners, who operate under their own security standards. ZH88 only receives a tokenised reference to confirm a transaction was completed.
Every piece of data ZH88 collects is used for a specific, legitimate purpose. We do not use your data in ways you would not reasonably expect from a platform like ours. The main purposes are:
ZH88 processes all player transactions in Pakistani Rupees (PKR). When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, Bank Transfer, debit cards, or other supported mobile wallets, your transaction data is processed through secure payment gateways that use encrypted connections.
ZH88 retains records of your transaction history — including deposit amounts, withdrawal requests, dates, and the payment method used — as part of your account record. These records are maintained for operational purposes and to comply with our financial record-keeping obligations.
Payment method verification may be required before a withdrawal is processed. This means we may ask you to confirm that a JazzCash or Easypaisa account, bank account, or card is registered in your own name. This is a standard anti-fraud measure and is not unique to ZH88.
ZH88 does not share your payment information with advertisers, marketers, or any third party that is not directly involved in processing your transaction. Payment processor partners handle your data under their own privacy and security standards, which are at least as stringent as ours.
ZH88 uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here is what we use and why:
Your browser settings allow you to control or delete cookies at any time. Please note that disabling non-essential cookies may affect certain features of the ZH88 platform, particularly in the Game Lobby and Live Casino sections.
ZH88 does not sell your personal data to anyone. We may share your data with the following categories of third parties, but only to the extent necessary for them to perform their specific function:
All third-party partners are required to handle your data with confidentiality and to use it only for the purpose for which it was shared. ZH88 does not authorise any partner to use your data for their own marketing or commercial purposes.
ZH88 retains your personal data for as long as your account is active and for a reasonable period after account closure to comply with our record-keeping obligations and to resolve any outstanding disputes or queries.
Specifically:
When data is no longer required and the applicable retention period has expired, it is securely deleted from our systems.
ZH88 implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While ZH88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you become aware of any unauthorised access to your ZH88 account, please contact our support team immediately through live chat so we can take prompt action.
Tip: Use a strong, unique password for your ZH88 account and avoid using the same password across multiple platforms. Enable two-factor authentication in your account security settings for maximum protection.
As a ZH88 player, you have the following rights in relation to your personal data. These rights are genuine and we have processes in place to honour them:
You can request a copy of the personal data ZH88 holds about you at any time. We will provide this within a reasonable timeframe.
If any personal data we hold about you is inaccurate or outdated, you have the right to request that we correct it.
You may request deletion of your personal data, subject to any legal obligations that require us to retain certain records for a defined period.
You can object to the processing of your data for marketing purposes at any time. Your objection will be actioned promptly.
You can request your personal data in a structured, commonly used format so you can transfer it to another service if you wish.
In certain circumstances, you can ask us to restrict how we process your data while a query or complaint is being resolved.
To exercise any of these rights, contact ZH88 support via live chat in your account or email us at [email protected]. We aim to respond to all data rights requests within 30 days.
ZH88 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on ZH88 requires confirmation that the user is 18 or older, and our age verification processes are designed to enforce this.
If ZH88 becomes aware that personal data has been collected from a minor, the account will be immediately suspended, all associated data will be deleted, and any deposits made will be refunded to the payment method used. If you believe a minor has registered on ZH88, please contact our support team immediately.
ZH88 may send you promotional communications about cricket betting offers, PSL specials, casino bonuses, new game releases in the Game Lobby, and Live Casino promotions. We will only send these communications if you have opted in to receive them during registration or have updated your marketing preferences in your account settings.
You can withdraw your consent to marketing communications at any time by:
Please note that withdrawing marketing consent does not affect transactional communications. We will still send you account-related messages — such as deposit confirmations, withdrawal notifications, and security alerts — regardless of your marketing preferences, as these are essential to your account.
ZH88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When material changes are made, we will notify registered players via email or through a notification displayed within the platform.
The updated policy will be published on this page with a revised "Last Updated" date at the top. Your continued use of the ZH88 platform following any such notification constitutes your acceptance of the updated Privacy Policy.
We recommend checking this page periodically so you are always aware of how your data is handled. The policy that was in effect at the time your data was collected will govern that data unless a change applies retroactively, in which case we will seek your explicit consent.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ZH88 handles your personal data, please get in touch with us. Our support team is available 24 hours a day, seven days a week:
For data rights requests specifically (access, correction, deletion, portability), please email us with the subject line "Data Rights Request" and include your registered account username so we can locate your records quickly. We will acknowledge your request within 48 hours and complete it within 30 days.
ZH88 is committed to handling all privacy-related queries with care and professionalism. If you feel your concern has not been addressed satisfactorily through our standard support channels, you may escalate it by emailing [email protected] marked as a privacy escalation, and it will be reviewed by a senior member of our team.
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